On the Bus
If you require any information about bus services in Dunedin Please phone the GoBus call centre on 474 0287, 8am – 6pm Monday to Friday, 9am – 5pm Saturday and Sunday. The call centre will be happy to offer assistance with any of your queries, including:
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Feedback/Complaints
At PT Citibus we not only like to hear when we have done a great job but also if we haven’t. We take your feedback seriously and are always trying to improve what we do. We thank you for taking the time to talk to us (you can even use our online feedback form by clicking here). -
Locations of Bus Stops and Shelters
For any enquiries about the location of bus stops and shelters, please phone the GoBus call centre, on 03 474 0287. - Lost Property
Please see below for further information on services.
Public Holidays
Services will not operate on the following public holidays:
- Christmas Day, Good Friday, Easter Sunday.
Public holiday timetables apply for:
- New Year’s Day and the day after, 1 and 2 January
- Waitangi Day, 6 February
- Easter Monday
- Anzac Day, 25 April
- Queen’s Birthday Monday
- Labour Day
- Boxing Day, 26 December
Because Otago Anniversary Day (the closest Monday to 23 March) is observed inconsistently, notice of the services to be provided will be published in the Otago Daily Times public notices in the week(s) prior to its various observances.
Road Closures
Please click here to view the Otago Regional Council’s website or alternatively click here to view the Road Closures section of the Dunedin City Council website.
Liability
Every endeavour will be made to keep to the time and routes as set out in the timetable. However, no responsibility is accepted for any loss or expense incurred by any person because of delay or irregularity which may occur for any reason whatsoever.
Lost Property
We consistently get significant amounts of lost property handed into our office so please pop into the depot on Princes St or call us on 03 477 2224 to see if something you believe you lost on a PT Citibus vehicle has been handed in. PT Citibus will keep any loss property found on the bus for a three month period. All unclaimed property still held at the end of this period will be donated to charity. Passengers are also advised to phone the local police station to report any lost property in case it has been stolen and is not returned to the PT Citibus depot.
Wheelchair accessible buses
All routes except the ones listed below run a full compliment of wheelchair accessible buses.
- Normanby – St Clair
- Halfway Bush – Brockville – St Kilda
The majority of buses on the routes named above are wheelchair accessible but not all. Please call 03 477 5577 (Option 2) to find out if a bus leaving at a particular time on these routes is a ‘Low Floor’ bus and therefore wheelchair accessible.
PT Citibus' ‘Low Floor’ urban buses enable all customers including people with prams / strollers, assistance dogs and people with other mobility impairments to get on and off easily.
School Student Identification
If you are not in school uniform you will need to carry your school issued identification card in order to receive a child fare. If you do not have it with you the driver will charge you an adult fare.
No other forms of ID will be accepted.
Assistance dogs
PT Citibus welcomes onto “Low Floor’ urban bus fleet all assistance dogs, including guide dogs, hearing dogs, mental health companion dogs and seizure-alert dogs (provided they are clearly identifiable as such). There is no limit on the number of assistance dogs allowed to travel on urban services at any one time as long as there is space and the dogs do not block the aisle.
Pets and other animals
No pets are allowed on PT Citibus services at any time.
Prams / Strollers
Low floor buses are designed to allow unfolded ‘prams or strollers’ to be stationed in the area designated as ‘wheelchair space’. This is the only area deemed safe for such equipment. If someone in a wheelchair wishes to board and their designated space is already occupied by a pram/stroller and standing passengers, then those standing passengers will be expected to move or indeed asked to move by the driver. Prams and strollers will then need to be repositioned safely within the designated storage area or folded down with the child then placed on the guardian’s lap. Unfolded buggies cannot travel in the central walkway.
Infant safety
Passengers/guardians are responsible for making sure infants are seated safely on their laps and, if desired, providing their own infant seat.
Sports Gear and excess luggage
Large items of sports gear, e.g. snowboards, surf boards, body boards or bicycles are not allowed on PT Citibus services at any time. For any other items it is at the driver’s discretion whether or not they are allowed onto the bus.
Food and drink
Food and drink are not to be consumed on the bus.
Music and Noise and General Disturbance
Loud music, excessive noise or disturbing behaviour will not be tolerated on any PT Citibus service. Drivers, at their discretion, may ask any passenger(s) creating such a disturbance to exit the bus at any time. Refusal to do so will result in the police being contacted immediately.
