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FAQ

How do I locate my Lost Property?
Please come into the depot on Princes St or call us on 03 474 6657 to see if something you believe you lost on a PT Citibus vehicle has been handed in. PT Citibus will keep any loss property found on the bus for a three month period. All unclaimed property still held at the end of this period will be donated to charity. Passengers are also advised to phone the local police station to report any lost property in case it has been stolen and is not returned to the PT Citibus depot.
Who do I call if I have lost something on a bus?
Please call the GoBus call centre on 03 474 0287.
Is all public transport accessible to passengers using mobility aids?
Yes, in most cases, click here for more information.
Does my mobility aid need to be anchored when traveling on public transport?
Yes.
How can I have a safer journey on public transport?
- Buses are long vehicles and are difficult to squeeze into some bus stops – especially in the inner city. Please wave your hand to flag down your bus and then step back a little from the curb so that the driver can safely pull in.
- Request that your driver lowers the bus for you once he has pulled up at your stop. Almost all of the PT Citibus fleet can ‘kneel’ which makes stepping onto the bus much easier.
- All PT Citibus buses are subject to rigorous safety checks and regular servicing. We are proud of our safety history and will continue to do our best to maintain the best kept fleet in the country.
- We would greatly appreciate immediate notification from patrons of any suspicious activity on or around buses. If you do see anything suspicious or inappropriate please notify the driver, call the GoBus call centre / Citibus depot, or the police.
How should I let the bus driver know I want to catch the approaching bus?
Raise your hand high at a 45 degree angle (as though you are waving) when the driver approaches.
What sized sporting equipment/luggage can I take on the bus?
Please click here for information on transporting sports gear and excessive luggage.
How can I obtain information about the accessibility of bus transport?
Click here for more information on timetables, fares and general access.
Can I take my pet on the bus?
No pets are allowed on PT Citibus services at any time.
How do I know if there has been a road closure that affects my bus route?
Please click on one of the two links below to find out the most up to date information on road closures.
Dunedin City Council
Otago Regional Council
How do I know exactly what time the bus will arrive?
The times listed in the timetables are approximates only. The buses start their runs at the specified times but, given the changeable nature of traffic and passengers volumes, it is almost impossible for drivers to maintain the exact timetable. Please make sure you are at your bus stop around 5 minutes prior to the timetabled time of departure to make sure you catch your service. Every endeavour will be made to keep to the time and routes as set out in the timetable. However, no responsibility is accepted for any loss or expense incurred by any person because of delay or irregularity which may occur for any reason whatsoever.
How do I find out if my bus is running in extreme weather?
Please call the GoBus call centre on 03 474 0287 to obtain information regarding service changes due to bad weather.
How much is the bus fare?
Please click here for an up-to-date fare structure listing.
Which school bus should I take?
Details to be confirmed.
What should I do if I have complaint to make?
Please click here to review the Otago Regional Council’s complaints information page. Everything you need to know about how to complain or offer feedback is listed here.
Is a weekend and public holiday’s service available?
Yes, but a different timetable applies during these times. Some routes may vary as well. Please check the bus timetable carefully to identify these differences.